Citizens Charter
Citizens' Charter is an official document that precisely describes the services available to the public from a Grama Panchayat and the time frames within which they are provided. It has been prepared to make the functioning of local self-government institutions more transparent, citizen-friendly, and corruption-free.
The main content and features of the Citizens' Charter are as follows:
1. Main Content
List of Services: It specifies the various types of certificates (birth/death registration, marriage certificate, ownership certificate), licenses, social welfare pensions, and various benefits available to the public from the Panchayat.
Required Documents: The application forms, other supporting documents, and the specific fees to be paid when applying for each service will be clearly recorded.
Time Frame: A precise time limit will be fixed within which the service must be delivered to the applicant once the application is submitted (for example: birth certificate within 3 days).
Responsible Official: It specifies the official (for example: L.D. Clerk, Secretary) who is responsible for providing each service within the stipulated time frame.